Agreement	Description
Master Services Agreement	General terms and conditions applicable to all Provider products and Services.
Service Attachment for Managed Services	Core managed services including monitoring, remote management, and help-desk.
Service Attachment for Managed Security Services	Advanced cyber-security services including SOC and SIEM.
Service Attachment for Cloud & Hosting	Cloud and hosting services including Microsoft 365.
Service Attachment for Backup and Disaster Recovery	Managed backup and disaster recovery services including local, cloud, and third-party backups.
Service Level Objectives	Targeted response times depending on level of severity of an outage
Schedule of Third-Party Services	Notice of third-party service providers and waiver of claims.
Data Processing Agreement	Data security and privacy agreement including statutorily required terms.