| Master Services Agreement
|
Terms and Conditions applicable to all Provider Products and Services. |
| Services Attachment for Managed Services
|
Core managed services, including but not limited to, monitoring, remote management, and help desk. |
| Service Attachment for Managed Security
|
Advanced cyber security services |
| Service Attachment for Cloud
|
Cloud services include but are not limited to Microsoft 365. |
| Service Attachment for BDR
|
Backup and disaster recovery services, including local, cloud, and third-party backups. |
| Service Level Objectives
|
Targeted response times depending on the level of severity of an outage |
| Schedule of Third-Party Services
|
Notice of third-party service providers and waiver of claims. |
| Data Processing Agreement
|
Data security and privacy agreement, including statutorily required terms. |