Agreement Description
Master Services Agreement General terms and conditions applicable to all Provider products and Services.
Service Attachment for Managed Services Core managed services including monitoring, remote management, and help-desk.
Service Attachment for Managed Security Services Advanced cyber-security services including SOC and SIEM.
Service Attachment for Cloud & Hosting Cloud and hosting services including Microsoft 365.
Service Attachment for Backup and Disaster Recovery Managed backup and disaster recovery services including local, cloud, and third-party backups.
Service Level Objectives Targeted response times depending on level of severity of an outage
Schedule of Third-Party Services Notice of third-party service providers and waiver of claims.
Data Processing Agreement Data security and privacy agreement including statutorily required terms.


Scroll to Top