Master Services Agreement
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Terms and Conditions applicable to all Provider Products and Services. |
Services Attachment for Managed Services
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Core managed services, including but not limited to, monitoring, remote management, and help desk. |
Service Attachment for Managed Security
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Advanced cyber security services |
Service Attachment for Cloud
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Cloud services include but are not limited to Microsoft 365. |
Service Attachment for BDR
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Backup and disaster recovery services, including local, cloud, and third-party backups. |
Service Level Objectives
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Targeted response times depending on the level of severity of an outage |
Schedule of Third-Party Services
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Notice of third-party service providers and waiver of claims. |
Data Processing Agreement
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Data security and privacy agreement, including statutorily required terms. |