Agreement

Description

Master Services Agreement General terms and conditions applicable to all Provider products and Services.
Service Attachment for Managed Services Core managed services including monitoring, remote management, and help-desk.
Service Attachment for Cloud Services Cloud and hosting services including Microsoft 365.
Service Attachment for BDR Service Managed backup and disaster recovery services including local, cloud, and third-party backups.
Service Attachment for Managed Security Services Advanced cyber-security services including SOC and SIEM.
Schedule of Third-Party Services Notice of third-party service providers and waiver of claims.
Data Processing Agreement Data security and privacy agreement including statutorily required terms.
Service Level Objectives Targeted response times depending on level of severity of an outage
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