Agreement | Description |
Master Services Agreement | General terms and conditions applicable to all Provider products and Services. |
Service Attachment for Managed Services | Core managed services including monitoring, remote management, and help-desk. |
Service Attachment for Managed Security Services | Advanced cyber-security services including SOC and SIEM. |
Service Attachment for Cloud & Hosting | Cloud and hosting services including Microsoft 365. |
Service Attachment for Backup and Disaster Recovery | Managed backup and disaster recovery services including local, cloud, and third-party backups. |
Service Level Objectives | Targeted response times depending on level of severity of an outage |
Schedule of Third-Party Services | Notice of third-party service providers and waiver of claims. |
Data Processing Agreement | Data security and privacy agreement including statutorily required terms. |