Master Services Agreement


Terms and Conditions applicable to all Provider Products and Services.
Services Attachment for Managed Services


Core managed services, including but not limited to, monitoring, remote management, and help desk.
Service Attachment for Managed Security


Advanced cyber security services
Service Attachment for Cloud


Cloud services include but are not limited to Microsoft 365.
Service Attachment for BDR


Backup and disaster recovery services, including local, cloud, and third-party backups.
Service Level Objectives


Targeted response times depending on the level of severity of an outage
Schedule of Third-Party Services


Notice of third-party service providers and waiver of claims.
Data Processing Agreement


Data security and privacy agreement, including statutorily required terms.
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