IntegraMSP Job Opportunities
We are a fast-paced, fun group of IT professionals that work out of a swanky 26th-floor office right in the heart of downtown. No day is ever the same – and that is a GOOD thing! We are constantly learning and training on new and emerging technology. If this interests you and you feel you have what it takes to ‘take it to the next level’ then you are in the right place!
Current Job Openings
IT Field Technician
*MUST LIVE IN THE DALLAS AREA. THIS POSITION IS ONSITE 5 DAYS/WEEK.*
As an IT Field Technician at IntegraMSP, you will be required to have good customer interfacing skills. As an IT Field Technician supporting multiple clients, you will provide both remote and onsite IT support as well as perform occasional project implementation work. You will be expected to also work with our Tier I support team members on helpdesk . Travel is required to and from client sites within the Dallas-Fort Worth area when needed. We also offer training assistance for candidates wanting to obtain industry certifications.
A successful candidate will have a great, fun personality and excellent customer service skills as well as good analytic and troubleshooting skills. This is a great opportunity to work with a dynamic team and smart products where you will get challenged with new problems to solve every day.
To be successful, candidates need to be able to learn new technologies quickly.
Required Skills:
- Must be able to commit to an in-office, Monday - Friday, 8:00am – 5:00pm schedule in downtown Dallas
- Must be able to be onsite at clients up to 5 days a week if needed
- Must be able to work remotely in the IntegraMSP office on helpdesk when not in the field
- Excellent verbal and written communication skills
- Ability to maintain professionalism in challenging situations
- Build rapport and trust with your clients
- Well organized and strong time management skills
- Self-driven and able to work with little supervision
- Strong documentation skills
- Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support
- Adaptable to the environment
- Microsoft 365 Administration
- Working knowledge and experience with computer setup and configuration, Active Directory, security and distribution Groups, group policy
- Must demonstrate significant computer and network troubleshooting skills
- Working knowledge of network switches, windows server management, and firewalls
- Ability to lift at least 50 lbs
- Ability to undergo and pass a background check in accordance with state and federal laws
- Ability to learn new software/hardware configurations and be able to be ‘expert’ in the field for clients’ needs
Requirements:
- 1+ years of experience working as a Helpdesk Tier I or equivalent
- Managed Service Provider experience a plus
- Exceptional customer service and troubleshooting skills
- Comptia A+ certification or equivalent or on the path to completion of this certification
What we offer:
- Training on MSP Industry Toolsets to provide customer service and support
- Compensation for successful completion of Select Industry Certification
- A fast-paced, friendly office environment in Downtown Dallas where you can learn through collaboration and teamwork
- Paid parking downtown
- Competitive PTO/Comp Time
- Health Insurance
- Seven Company Paid Days off for Federal Holidays per Year
- 5 Paid sick days per year
- One Company Paid Fair Day off so you can enjoy the Texas State Fair
Senior IT Systems Administrator
We are seeking an individual to join our team to address several critical areas of IT Service Delivery. The successful candidate will be responsible for the support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure, both on-premise and cloud-based.
In addition, the role includes managing escalations and providing advanced support for service requests when lower-tier Service Desk Technicians require assistance. The candidate will also lead and offer expertise on new projects and perform technical alignment assessments as we implement servers, Microsoft 365, Azure storage, and BDR infrastructure projects.
This position is ideal for an individual who enjoys collaborating with a dynamic team and working with innovative products while solving complex problems daily. Candidates who quickly adapt to new technologies will find this role particularly fitting.
Key Responsibilities and Accountabilities
- Efficiently and permanently resolving service tickets
- Ensuring high levels of customer satisfaction
- Developing and updating documentation for supported systems
- Providing leadership by mentoring and developing junior team members
As part of your duties and responsibilities, you'll:
- Act as a go-between for different teams within IntegraMSP to help drive adoption and retention.
- Perform technical alignment assessments for customers, both on-site and remotely.
- Uphold best practices and report recommendations to the vCIO.
- Help reduce reactive issues by controlling service requests.
- Identify technical risks and address technical issues firsthand.
- Keep an eye on the environment and make recommendations, acting as the vCIO's eyes and ears.
- Communicate with customers during check-in/check-out meetings on-site and assist with ongoing projects and open service desk requests.
- Complete scheduled reactive tickets during alignment visits and follow up on action items.
- Update customer documentation in our IT documentation platform as needed.
- Assist with onboarding new customers.
- Maintain a thorough understanding of customers and how technology supports their business goals.
- Develop in-depth knowledge of our service catalog and its relevance to customer needs.
- Document internal processes and procedures related to your duties and responsibilities.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Exhibit a strong commitment to customer satisfaction by consistently delivering excellent customer service.
- This position requires onsite presence at IntegraMSP's office and / or customer locations.
- Demonstrate initiative and the ability to work independently without direct supervision.
- Possess a minimum of 5 years of experience in a similar role, preferably within another Managed Service Provider (MSP).
- Ability to collaborate effectively within a team and communicate clearly.
- Excellent communication skills with a focus on customer interaction.
- Capable of multi-tasking, meeting deadlines, and surpassing expectations.
- Display strong time management skills, prioritizing both customer and IntegraMSP business needs.
- Educate yourself to become highly proficient with IntegraMSP tools and processes and achieve relevant industry certifications.
- Ability to convey complex technical concepts in simple terms.
- A detail-oriented problem solver.
- Self-motivated and capable of thriving in a fast-paced environment.
- Proficiency in Microsoft Azure.
- Proficiency in Microsoft 365, Teams, and SharePoint.
- Experience with Microsoft servers and domains.
- Networking experience.
- Technical issue diagnostic skills.
- Awareness of the organization’s key IT services being supported.
- Understanding of support tools, techniques, and technology used to provide IT services.
- Typing skills for quick and accurate entry of service request details.
Educational/Vocational/Previous Experience Recommendations:
- BA/BS in computer science or related field preferred, not required.
- 5+ years of Tier 2 or higher experience at an MSP.
- A+, Network+, Cisco, Microsoft, and other IT certifications are advantageous.
What we offer:
- Training on MSP industry toolsets to provide customer service and support
- Compensation for the successful completion of select industry certifications
- A dynamic office environment in Downtown Dallas with opportunities for collaboration and teamwork
- Paid downtown parking
- Competitive PTO/Comp time
- Health insurance
- Seven company-paid days off for federal holidays per year
- Five paid sick days per year
- One company paid Fair Day off for the Texas State Fair
No calls please.
We can't wait to see how you can contribute to our team!
Job is onsite, in office in Dallas, TX