IntegraMSP Job Opportunities

We are a fast-paced, fun group of IT professionals that work out of a swanky 26th-floor office right in the heart of downtown. No day is ever the same – and that is a GOOD thing! We are constantly learning and training on new and emerging technology. If this interests you and you feel you have what it takes to ‘take it to the next level’ then you are in the right place!

Current Job Openings

 Service Desk Specialist I

Are you interested in getting into IT but are just not sure how? Do you enjoy working with people to help them fix their problems? Are you a tinkerer?

As a Service Desk Specialist I at IntegraMSP, you will provide the first level of contact to our customers. A successful candidate will have excellent customer service skills as well as good analytic and troubleshooting skills. You will be responsible for basic diagnosis and analysis of customer issues and be expected to provide first-level analysis and documentation to the Tier 2 support team. This is a great opportunity to work with a dynamic team and smart products where you will get challenged with new problems to solve every day. This position is onsite in the office.

Ideal candidates will have an interest in jumpstarting their career in tech and have proficient knowledge of computer basics (software and hardware). They are organized, agile individuals interested in business processes, client management, project management, and working with a global team of business and technology professionals. To be successful, candidates need to possess basic literacy, math, critical thinking, and self-teaching skills, do well in fast-paced environments, and be able to learn new technologies quickly.

What you’ll do:

  • Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support
  • Provide Tier1, the first point of contact, and basic troubleshooting for customer issues
  • Clearly identify, document, and find solutions for customer issues and product problems
  • Escalate critical customer situations to the appropriate level of management and Tier2 support
  • Must have a passion for learning and jumpstarting a career in technology
  • Must be able to commit to a Monday - Friday, 8:00am – 5:00pm schedule in downtown Dallas
  • Must be located in Dallas or the surrounding area

What you’ll bring:

  • Be adaptable, professional, courteous, motivated, and works well on your own and as a member of a team
  • Excellent Customer Service skills and demonstrated success in exceeding customer expectations
  • Strong communication (verbal and written) and customer-handling skills
  • Strong attention to detail and focus on producing quality work products and results
  • Basic familiarity with software distribution, patch management, and anti-virus technologies

Our program will help selected candidates obtain A+ certification, we are interested in individuals who are excited to learn and grow within a dynamic MSP IT company.

We are not currently offering visa sponsorship or transfers, but we will accept applications from individuals with work authorization

Service Desk Specialist II

As a Service Desk Specialist II at IntegraMSP, The Service Desk Specialist II requires good customer interfacing skills.  You will be expected to help with escalations from Tier I support team members.  Travel is required to and from client sites within the Dallas-Fort Worth area when needed. We also offer training assistance for candidates wanting to obtain industry certifications. This position has a hybrid option

A successful candidate will have excellent customer service skills as well as good analytic and troubleshooting skills. This is a great opportunity to work with a dynamic team and smart products where you will get challenged with new problems to solve every day.

To be successful, candidates need to be able to learn new technologies quickly.

Responsibilities:

  • Escalation point for our Tier I Service Desk team
  • Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support
  • Clearly identify, document, and find solutions for customer issues and product problems
  • Configure, setup, and install desktop and laptop PC’s.
  • Administration of Office 365 and Active Directory environments.
  • Provide support for multiple security tools and assist end-users with security-related issues
  • Scripting knowledge is a plus

Troubleshooting and Resolution

  • Take assigned tasks from support calls, direct client contact, management, etc, and complete in a timely manner
  • Troubleshoot and resolve hardware, software, and connectivity problems including user access and component configuration
  • Install, configure, and upgrade desktop hardware and peripherals to include network cards, printers, modems, (If you got this far, mention that you saw the word modem and you will get extra kudos) mice, etc.

 Research and Documentation

  • Ability to learn new software/hardware configurations and be able to be ‘expert’ in the field for clients’ needs
  • Ability to document and train internal and external clients on learned software/hardware
  • Record and maintain hardware/software inventories, site and/or server licensing, user access, and security

Confidentiality and Accountability

  • Maintain confidentiality regarding the information being processed, stored, or accessed by clients’ networks
  • Will be responsible for ‘keys to the kingdom’ for clients’ passwords, etc
  • Track and document all work performed, passwords, configurations, correspondences, etc. in approved applications
  • Business casual attire is required when onsite unless otherwise approved by management.
  • Be adaptable, professional, courteous, motivated, and works well on your own and as a member of a team
  • Excellent Customer Service skills and demonstrated success exceeding customer expectation
  • Strong communication (verbal and written) and customer-handling skills
  • Strong attention to detail and focus on producing quality work products and results

Requirements

  • 4+ years of experience with Windows Servers, O365, and Azure
  • MUST HAVE 2+ YEARS OF EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER
  • Exceptional customer service and troubleshooting skills.
  • Design, Implement, and Support Azure infrastructure
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